Nabaiji Privacy Policy

Nabaiji is an online gaming platform operated for Bangladesh players at nabaiji.today. When this privacy policy refers to "nabaiji", "we", "us" or "our", it means the nabaiji platform and the team responsible for operating it. Nabaiji is the data controller for all personal information collected through the nabaiji platform.

This privacy policy applies to all personal data collected when you visit nabaiji.today, register a nabaiji account, make deposits or withdrawals, play games, contact nabaiji support or interact with the nabaiji platform in any other way. It applies regardless of whether you access nabaiji via a web browser or the nabaiji mobile app.

Nabaiji collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers. The table below summarises the categories of data nabaiji collects and the source of each.

Nabaiji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by applicable law or regulation. Where nabaiji is required to collect identity documents for age or identity verification, those documents are processed securely and deleted once verification is complete.

Nabaiji uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes described below. Here is how nabaiji uses each category of data:

• Account management: Your identity and contact data are used to create and maintain your nabaiji account, verify your identity and communicate important account updates to you.
• Payment processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records on your nabaiji account.
• Fraud prevention and security: Technical data and account data are used to detect suspicious activity, prevent unauthorised access and protect the integrity of the nabaiji platform.
• Legal compliance: Nabaiji is required by law to verify player identities, maintain transaction records and report certain activities. Your data is used to fulfil these obligations.
• Platform improvement: Usage data and technical data help nabaiji understand how players interact with the platform so we can fix issues, improve performance and develop new features.
• Customer support: Communications data is used to resolve your support queries and improve the quality of nabaiji's support service.
• Responsible gaming: Account and usage data are used to monitor for signs of problem gambling and to apply any self-imposed limits you have set on your nabaiji account.

Nabaiji will never use your personal data to send unsolicited marketing communications without your explicit consent. If you have opted in to receive promotional emails or SMS from nabaiji, you can withdraw that consent at any time by contacting support or updating your account preferences.

Nabaiji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to provide the nabaiji gaming service you have signed up for, including account management, game access and payment processing.
• Legal obligation: Nabaiji is required by applicable laws and regulations to collect and retain certain data, including identity verification records and financial transaction logs.
• Legitimate interests: Nabaiji processes certain data — such as technical and usage data — on the basis of our legitimate interest in operating a secure, functional and improving platform, provided this does not override your rights.
• Consent: Where nabaiji relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Nabaiji does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this privacy policy.

• Payment providers: Nabaiji shares necessary financial data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required, nabaiji may share identity documents with third-party verification services to complete age and identity checks. These services are bound by strict data processing agreements.
• Technology providers: Nabaiji uses third-party services for hosting, analytics and security monitoring. These providers access only the data necessary to perform their specific function and are prohibited from using it for any other purpose.
• Legal authorities: Nabaiji may be required to disclose personal data to law enforcement or regulatory authorities in response to a lawful request. Nabaiji will notify you of such a request where legally permitted to do so.

Nabaiji uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit nabaiji. The cookies nabaiji uses fall into the following categories:

• Essential cookies: These are required for the nabaiji platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of nabaiji.
• Analytics cookies: These help nabaiji understand which pages and games are most popular, how long players spend on the platform and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: These help nabaiji detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using nabaiji, but may affect some features of the platform. Nabaiji does not use third-party advertising cookies or cross-site tracking technologies.

Nabaiji retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your nabaiji account and for 5 years after account closure, in line with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of each transaction to comply with financial regulations.
• Identity verification documents: Retained for the duration of your nabaiji account and deleted within 90 days of account closure, unless a longer retention period is required by law.
• Support communications: Retained for 2 years from the date of the last interaction to allow nabaiji to reference previous support history if needed.
• Technical and usage data: Retained in anonymised, aggregated form for up to 3 years for platform improvement purposes.

When your data is no longer required, nabaiji deletes it securely using methods that prevent recovery. You may request early deletion of your data by contacting nabaiji support, subject to any legal retention obligations that prevent deletion.

As a nabaiji player, you have the following rights over your personal data. These rights are free to exercise and nabaiji will respond to all requests within 30 days:

• Right of access: You can request a copy of all personal data nabaiji holds about you at any time.
• Right to rectification: If any data nabaiji holds about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that nabaiji delete your personal data, subject to any legal obligations that require us to retain it.
• Right to restrict processing: You can ask nabaiji to stop processing your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to nabaiji processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where nabaiji relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact nabaiji support via live chat or email at [email protected]. Please include your registered email address and a description of your request so we can process it efficiently.

The nabaiji platform is strictly for adults aged 18 and above. Nabaiji does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered a nabaiji account or provided personal data to nabaiji, please contact our support team immediately so we can investigate and take appropriate action.

Where nabaiji discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Any funds deposited by an underage player will be returned to the payment method used, minus any amounts already wagered.

Nabaiji takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and nabaiji servers.
• AES-256 encryption for all personal data stored on nabaiji servers.
• Strict access controls ensuring only authorised nabaiji staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the nabaiji platform.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.
• Secure deletion protocols for data that is no longer required.

Despite these measures, no online platform can guarantee absolute security. If nabaiji becomes aware of a data breach that affects your personal data, we will notify you promptly and take all necessary steps to contain and remediate the breach.

Nabaiji may update this privacy policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via their registered email address or via an in-platform notification.

We encourage you to review this privacy policy periodically to stay informed about how nabaiji protects your personal data. Your continued use of the nabaiji platform after any update to this policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns or requests relating to this privacy policy or the way nabaiji handles your personal data, please get in touch. Our support team is available 24/7 via live chat on the nabaiji platform, or you can reach us by email.

For questions specifically about responsible gaming tools and self-exclusion, please visit our dedicated Responsible Gaming page. For the full rules governing your use of nabaiji, see our Terms and Conditions.